Terms and Conditions

TERMS & CONDITIONS (Terms) – Lucy Clarke Acupuncture

(Last updated 12th November 2023)

By accessing or using this website you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access this website. These Terms apply to all visitors, users and others who access or use the Service.

This website is owned and operated by Lucy Clarke Nutrition and Acupuncture.  The information presented on the site is for general guidance only. Every attempt has been made to ensure the information contained is correct, accurate and uses reliable sources.

However, this information is provided in good faith and Lucy Clarke can make no guarantee of its completeness, accuracy, timeliness, suitability or reliability and shall have neither liability nor responsibility to any person or entity for the use of the information contained therein.

The website user takes full responsibility for the use of the information contained on the site. The information is provided for guidance only and is not provided as medical information. Any information which is provided, downloaded or accessed through your use of the website, is used by you at your full discretion and risk. All Visitors to this website agree to take full responsibility for any damage that may occur to your computer system or any loss of data you incur.

LINKS TO OTHER WEBSITES

Our Service may contain links to third-party web sites or services that are not owned or controlled by Lucy Clarke.

Links from this website are to other websites maintained by third parties that Lucy Clarke has no control over. Lucy Clarke makes no claim to the accuracy or otherwise of any aspect of third party websites and a link from this site to any third party site is not to be considered an endorsement of the relevant third party site. Lucy Clarke does not accept any liability as respects the content of third party sites. By accessing third party sites via this site, you do so entirely at your own risk.

COPYRIGHT STATEMENT

Copyright © Lucy Clarke Nutrition and Acupuncture All Rights Reserved. All content you will find on this website is copyright to Lucy Clarke, 15 Porterfield Road, Inverness, IV2 3HW.

None of the content on this website is to be reproduced, republished or transmitted in any form or by any means (mechanical or electronic, including photocopying, recording, information storage/retrieval) by you without your first seeking permission in writing from Lucy Clarke. Any unauthorised use of any part of this website may be subject to a claim for damages and/or be constituted a criminal offence.

PRIVACY NOTICE

Please see the Privacy Policy for further information on Data Protection and compliance.

CHANGES TO TERMS AND CONDITIONS

Lucy Clarke reserves the right to modify, replace and updates these Terms at any time.

By continuing to access or use this website after those revisions become effective, you agree to be bound by the revised and updated terms. If you do not agree to the new terms, please stop using this website. Your use of this website at any time commits you to acceptance of the terms and conditions.

PRICING TERMS & CONDITIONS

1-1 Functional Nutrition Programme T&C’s

  • Full payment is due at time of booking. This can be made by any card (Debit or Credit), BACS or cash.
  • Once payment has been made, it is advisable to book a batch of programme appointments in advance.
  • To achieve maximum benefit, the programmes are designed to be completed within a 12-week period.
  • If this is not possible (special circumstances may apply), it is essential that the programme is completed within 16 weeks.
  • Any outstanding sessions not taken beyond the 16-week period may be forfeited.
  • Cancellation / Rebooking: A minimum of 48 hours is necessary to cancel an appointment.
  • Notice of less than 48 hours may result in your appointment being forfeited.

CANCELLATIONS – I understand that sometimes your plans change and appointments need to be changed or cancelled. Please give Lucy Clarke at least 48 hours notice. Less than 48 hours notice may be charged.

Cancellation policy for Acupuncture appointments – without prior notice missed appointments are always charged. Repeat cancellations are always charged.

Missed Acupuncture appointments without notice during a pre-paid course of FSA are deducted from remaining treatments.  

Cancellation policy for Nutrition Programmes – 14 days to cancel and process refund. However, if your paperwork has been returned and your case analysed a full refund is not given. You will forgo a deposit of £195 (equivalent to the Nutrition MOT) and receive a Personal Nutrition summary report.  A 48-hour minimum notice is needed to change or book appointments or a cancellation fee is charged. 

Cancellation policy for Nutrition Testing packages – After functional tests have been ordered it is not possible to cancel a testing package and no refunds are given.


RETURNS / REFUNDS

For online product returns and online service refunds, please read our returns policy.

CONTACT

If you have any questions about these Terms, please contact Lucy Clarke at lucy@lucyclarkeacupuncture.co.uk